Return Policy for Recyclable Materials and Used Items
1. Inspection and Acceptance
- All materials will be inspected upon delivery to ensure they meet the agreed-upon quality and condition.
- Buyers have the right to reject materials that:
- Do not match the agreed-upon specifications.
- Are damaged or contaminated beyond acceptable levels.
2. Eligibility for Returns
Materials may be eligible for return under the following conditions:
- Incorrect Delivery:
- If the materials delivered do not match the purchase order or agreement (e.g., incorrect type, quantity, or quality).
- Damaged Materials:
- If the materials are found to be damaged or unsuitable for recycling or repurposing upon delivery inspection.
3. Return Process
- Notification Period:
- The buyer must notify the seller of any discrepancies, damages, or issues within 7 days of delivery.
- Return Authorization:
- The seller must issue a return authorization before materials are sent back.
- Return Logistics:
- The seller will arrange for the collection or provide instructions for the return of materials.
- The cost of returning materials will be borne by:
- The seller if the return is due to their fault (e.g., incorrect delivery).
- The buyer if the return is due to a change of mind or any other buyer-specific reasons.
4. Refund or Replacement
- Refund:
- If the materials cannot be replaced, a refund will be issued within 14 days of receiving the returned materials.
- Replacement:
- If eligible, the seller will replace the returned materials with correct or acceptable materials within 10-15 business days.
5. Non-Returnable Items
The following materials are generally non-returnable unless otherwise agreed:
- Hazardous or contaminated materials that require special disposal.
- Materials that have been altered, processed, or damaged after delivery.
6. Exceptions
Returns may not be accepted if:
- The buyer fails to notify the seller within the specified time frame.
- The materials were damaged due to mishandling by the buyer after delivery.
7. Contact Information
For return requests or inquiries, please contact us at:
- Phone: [Insert contact number]
- Email: [Insert email address]
- Office Address: [Insert company address]